Dear Christina Wilson (Executive Customer Sales and Operations) at Origin Energy

No I will not (re)connect natural gas at my premises. You appear to be (corporately) forgetful.

Only last year I cancelled the gas supply, as it has become everything but natural. As you yourself stated to me, it’s now all Coal Seam Gas (CSG). I don’t think CSG is a smart idea and thus I want no part of that.

Your additional offer to “offset” the resulting CO2 emissions don’t even touch the root problem.

In reciprocation of your looking forward to welcome me, I look forward to the day when you actually listen to your customers rather than just ignoring their feedback and then continuing to send them mail trying plug your products – particularly products they’ve explicitly cancelled. Take it from a business owner: that looks bad.

P.S. I’d write to you in a more direct manner, but even though you sign your letters by name, you don’t actually supply an email address or specific postal address either in your letter or on your website. Phone appears to be the only way to communicate with Origin, but a 1300 number will only connect me to a generic callcentre person, won’t it… not very useful at all.